Find the correct meeting and race
Match the venue, race number and date before reading the result. Similar runner names or meetings in different regions can cause confusion.
Official result versus provisional result
Wait for the official declaration when a protest or review is active. The account history should update after the relevant settlement process completes.
Scratchings and deductions
A late scratching can change deductions or the treatment of a market. Read the bet receipt and applicable racing rule for the exact wager.
If settlement looks wrong
Save the bet receipt, result page and time, then contact official support with the market and runner details.
See the longer guide for bonus terms, payment checks and useful next steps.
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