01

Confirm verification and ownership

Check that identity verification is complete and the receiving method belongs to the account holder. Name mismatches are a common reason for extra review.

02

Read the transaction status

Record whether the request is pending, approved, sent, failed or returned. Avoid cancelling and resubmitting unless the official account explains the consequence.

03

Check the selected method

Bank, PayPal and other supported routes can have different processing windows. Weekends and bank-side reviews can also affect arrival after release.

04

Contact support with evidence

Provide the withdrawal reference, amount, date, destination type and screenshots of the status. Never send a password, one-time code or complete payment credentials.

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